Privacy Policy

Privacy Policy (Balanced Recovery Center – Worcester, MA)

Last Updated: February 3, 2026
Business Name: Balanced Recovery Center (“BRC,” “we,” “us”)
Website: brcworcester.com
Phone: 508-593-1103
Address: 51 Union Street, Suite 002, Worcester, MA 01608

1) Scope

This Privacy Policy explains how Balanced Recovery Center collects, uses, shares, and protects information when you visit brcworcester.com, submit forms, request services, schedule appointments, or communicate with us (including by SMS/text message).

2) Important Note About Health Information

Balanced Recovery Center provides recovery and wellness-related services. Do not send highly sensitive health or clinical details by SMS/text message. Text messaging is not always fully secure. If you need to share sensitive information, we may direct you to a more secure method (phone call, secure portal, or in-person).

If this is an emergency: call 911 or go to the nearest emergency room. Do not use text/email/chat for urgent needs.

3) Information We Collect

We may collect:

Contact information: name, phone number, email address, mailing address (if provided)

Service-related information: appointment requests, intake information you choose to submit, and preferences

Communications: messages you send (web forms, email, SMS, chat), and call/voicemail logs where applicable

Website usage data: IP address, device/browser details, pages viewed, referral sources, and cookie/analytics data

4) How We Use Information

We use information to:

Provide and manage services (scheduling, reminders, follow-ups)

Respond to inquiries and provide support

Send operational messages (appointments, scheduling updates, service coordination)

Send marketing messages only when you explicitly opt in

Improve our website and services

Maintain security, prevent fraud/abuse, and comply with legal obligations

5) SMS/Text Messaging Privacy (A2P/CTIA Disclosures)

If you opt in to receive text messages from Balanced Recovery Center:

Messages may include appointment reminders, scheduling updates, administrative follow-ups, and service information.

If you separately opt in to marketing, messages may include promotions and announcements.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For help, reply HELP or contact 508-593-1103.

-Mobile Information Sharing

We do not sell or rent your mobile number. We may share limited mobile-related information only as needed to operate our messaging program, including with:

Our customer communications platform (CRM) and messaging vendors

Telecommunications providers and wireless carriers

Service providers that support message delivery, fraud prevention, and compliance

This sharing is limited to what is necessary to send and manage text messages (e.g., delivery status, opt-in/opt-out status, and message routing).
Mobile information will not be shared with third parties or affiliates for their own marketing purposes.

6) When We Share Information

We do not sell your personal information. We may share limited information:

With vendors that help operate our business (website hosting, analytics, scheduling, CRM/communications platforms)

With SMS/telecom providers and carriers to deliver messages

If required by law, regulation, legal process, or to protect safety/rights

In connection with a business transaction (reorganization/transfer), subject to appropriate safeguards

7) Cookies & Analytics

We may use cookies and similar technologies for site functionality and analytics. You can control cookies through browser settings. Some features may not function properly if cookies are disabled.

8) Data Retention

We retain information only as long as necessary for operations, legal compliance, dispute resolution, and enforcement of agreements.

9) Security

We use reasonable safeguards to protect information. No method of transmission or storage is completely secure.

10) Your Choices

You may request to access, correct, or delete certain information, subject to legal requirements. You can opt out of:

Marketing emails via the unsubscribe link (where provided)

SMS texts by replying STOP

11) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from children under 13.

12) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on brcworcester.com with a revised “Last Updated” date.